Terms of service

Better Boat Terms of Service

Last updated: September 14, 2026

IMPORTANT: PLEASE READ SECTION 21. IT REQUIRES YOU AND BETTER BOAT TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND IT WAIVES CLASS ACTIONS AND JURY TRIALS. YOU CAN OPT OUT OF ARBITRATION WITHIN 30 DAYS AS EXPLAINED IN SECTION 21.7.

1. WHO WE ARE AND AGREEING TO THESE TERMS

The website at betterboat.com (the "Site") is operated by Love & Pieces LLC, doing business as Better Boat ("Better Boat," "we," "us"), based in Miami Beach, Florida. In these Terms of Service ("Terms"), the "Service" means the Site, including all information, tools and services available on it, and the products you buy through it.

You accept these Terms, including the arbitration agreement in Section 21, when you place an order or create an account on the Site. At those points the Site shows a notice that doing so means you agree to these Terms and our Privacy Policy, with links to both. By visiting or using the Site, you also agree to these Terms. If you do not agree, do not place an order, create an account or use the Site.

These Terms include the policies they refer to, including our Privacy Policy, Refund Policy and Shipping Policy. They apply to everyone who uses the Site, including browsers, customers and people who post content. New features or tools added to the Site are also covered by these Terms. The Site is hosted on Shopify, which provides the online store platform we use to sell our products to you.

2. PRIVACY AND CONSENT TO DATA COLLECTION

Our Privacy Policy explains how we collect, use and share personal information, and it is part of these Terms. By using the Site, you agree that we, our service providers, and our analytics and advertising partners may collect, use and share information about how you use the Site as described in the Privacy Policy. That includes the pages you view and their web addresses, the words you type into the Site's search box, what you click, the products you view, add to your cart and buy, your device and browser details, your IP address and approximate location, and cookie and advertising identifiers. It also includes session recordings of your interactions with the Site, such as clicks, scrolling and page navigation, with text typed into form fields masked.

Where the law requires us to get your opt-in consent before using some of these technologies (for example, visitors in California, the European Union and the United Kingdom are asked through our cookie banner), we ask for it separately, and this section does not override the choice you make there. Everyone can opt out of targeted advertising as described in the Privacy Policy, including at https://betterboat.com/pages/data-sharing-opt-out.

3. USING THE SITE

* By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given permission for your minor dependents to use the Site.
* You may not use our products or the Site for any illegal or unauthorized purpose, or break any law where you live (including copyright laws) while using the Service.
* You must not send worms, viruses or any destructive code.
* If you break any of these Terms, we may end your use of the Service right away.

4. GENERAL CONDITIONS

* We may refuse service to anyone for any reason at any time, except where the law does not allow it.
* Your content (not including credit card information) may be sent unencrypted and may involve (a) transmission over various networks and (b) changes needed to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
* You may not copy, sell, resell or otherwise exploit any part of the Service, use of the Service, or access to the Service without our written permission.
* Headings in these Terms are for convenience only and do not change what the Terms mean.

5. ACCURACY OF INFORMATION ON THE SITE

We are not responsible if information on the Site is not accurate, complete or current. The material on the Site is general information and should not be your only basis for decisions. Relying on it is at your own risk. The Site may include historical information, which is not current and is provided for reference only. We may change the Site's content at any time but have no duty to update it.

6. PRICES AND CHANGES TO THE SERVICE

* Prices for our products can change without notice.
* We may change or stop offering the Service, or any part of it, at any time without notice.
* We are not liable to you or anyone else for any change, price change, suspension or discontinuance of the Service.

7. PRODUCTS

* Some products may be sold only online through the Site, may be available in limited quantities, and can be returned or exchanged only under our Refund Policy.
* We try to show product colors and images accurately, but we cannot promise that your screen displays every color accurately.
* We may limit sales of our products to any person, region or jurisdiction, and may limit quantities. We may change product descriptions or pricing and discontinue any product at any time. Any offer is void where prohibited.
* Read and follow the product label, instructions and warnings before using any Better Boat product, and use each product only for its intended purpose.

8. ORDERS, BILLING AND YOUR ACCOUNT

We may refuse or cancel any order. We may, at our discretion, limit or cancel quantities bought per person, per household or per order, including orders placed by or under the same customer account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we may try to notify you using the email address, billing address or phone number you gave us. We may limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to give current, complete and accurate purchase and account information, and to update it promptly (including your email address and card details) so we can complete your orders and contact you. You authorize us and our payment processors to charge your chosen payment method for your order total, including applicable taxes and shipping charges.

9. SHIPPING

We ship to addresses in the United States and Canada. Canadian orders are placed through the Canada version of the Site (betterboat.com/en-ca) in Canadian dollars, and product availability may differ by country. We do not ship to U.S. territories at this time. Shipping is free on U.S. orders over $60. Delivery times shown on the Site are estimates. See our Shipping Policy for details.

10. RETURNS, REFUNDS AND WARRANTY

Returns, refunds, exchanges and our one-year limited warranty are covered by our Refund Policy. In short, if you are not satisfied with a purchase for any reason within 30 days, contact support for a full, no questions asked refund. If these Terms and the Refund Policy say different things about returns, refunds or warranty, the Refund Policy controls.

11. OPTIONAL TOOLS

We may give you access to third-party tools that we do not monitor, control or have input into. You agree that we provide these tools "as is" and "as available," without any warranties, representations, conditions or endorsement, and that we have no liability for your use of them. Using them is at your own risk, and you should review the terms of the provider. New features and services we add to the Site are also covered by these Terms.

12. THIRD-PARTY LINKS

Some content, products and services on the Site may include materials from third parties, and links may take you to websites we do not operate. We are not responsible for examining or evaluating those materials or websites and have no liability for them, or for any goods, services or transactions on third-party websites. Please review a third party's policies before doing business with them, and send questions about third-party products to that third party.

13. REVIEWS, COMMENTS AND OTHER SUBMISSIONS

If you send us submissions at our request (such as contest entries) or, without a request, send ideas, suggestions, proposals, plans or other materials, whether online, by email, by mail or otherwise ("comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use those comments in any medium at any time, without restriction. We have no obligation to keep comments confidential, to pay for them, or to respond to them.

We may, but are not required to, monitor, edit or remove content we decide is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates anyone's intellectual property or these Terms.

You agree that your comments will not violate anyone's rights, including copyright, trademark, privacy or publicity rights, and will not contain unlawful, abusive or obscene material or any virus or malware. You may not use a false email address, pretend to be someone else, or mislead us or others about where a comment came from. You are responsible for your comments and their accuracy. We are not responsible for comments posted by you or anyone else.

14. ERRORS, INACCURACIES AND OMISSIONS

The Site may sometimes contain typos, inaccuracies or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We may correct them, change or update information, or cancel orders if information is inaccurate, at any time and without notice, including after you place your order. We have no duty to update, change or clarify information on the Site, including pricing, except as the law requires. A specified update or refresh date on the Site does not mean all information has been updated.

15. PROHIBITED USES

In addition to the other restrictions in these Terms, you may not use the Site or its content: (a) for any unlawful purpose; (b) to ask others to do or take part in unlawful acts; (c) to violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) to infringe our intellectual property rights or anyone else's; (e) to harass, abuse, insult, harm, defame, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or send viruses or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Site. We may end your use of the Site for violating any of these prohibited uses.

16. INTELLECTUAL PROPERTY

The Site and its content, including text, photos, videos, graphics, logos, product names and the Better Boat name, belong to Better Boat or its licensors and are protected by intellectual property laws. You may view and use the Site for your own personal, non-commercial shopping. You may not copy, reproduce, modify or distribute Site content without our written permission.

17. WARRANTY AND DISCLAIMER

Better Boat products come with the one-year limited warranty described in our Refund Policy. That warranty and the refund terms in the Refund Policy are the only express warranties we give.

We do not promise that your use of the Site will be uninterrupted, timely, secure or error-free, or that results from using the Site will be accurate or reliable. We may remove the Site for periods of time or cancel it at any time without notice. The Site is provided "as is" and "as available."

Except for the one-year limited warranty, and except for rights that cannot be waived under applicable law, we disclaim all other express warranties. Any implied warranties that apply to products you buy from us, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to one year from the date of purchase, the length of the written limited warranty, to the extent the law allows. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

18. LIMITATION OF LIABILITY

To the fullest extent the law allows, Better Boat and its members, managers, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors are not liable for any indirect, incidental, special, punitive or consequential damages, or for lost profits, lost revenue, lost savings, lost data or replacement costs, arising from your use of the Service or any product, whether based on contract, tort (including negligence), strict liability or any other theory, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability for any claim arising from or related to these Terms, the Service or any product is limited to the greater of (a) the amount you paid for the product that gave rise to the claim or (b) one hundred U.S. dollars ($100).

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under applicable law. Some states do not allow some of these limits, so they may not all apply to you.

19. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Better Boat and its parent, subsidiaries, affiliates, partners, members, managers, officers, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third party because of your breach of these Terms or the documents they incorporate, or your violation of any law or anyone's rights.

20. TIME LIMIT TO BRING A CLAIM

To the extent the law allows, any claim you have arising from or related to these Terms, the Service or any product must be brought (in arbitration, or in small claims court under Section 21.3) within one year after the claim arises. Otherwise the claim is permanently barred. This limit does not apply where applicable law does not allow a shorter period.

21. DISPUTE RESOLUTION, BINDING ARBITRATION AND CLASS ACTION WAIVER

21.1 Try to resolve it informally first

Most problems can be fixed by contacting support at support@betterboat.com or 800-571-6166. If that does not work, before starting arbitration or a small claims case, you and Better Boat each agree to first send the other a written Notice of Dispute and try to resolve the dispute in good faith for 60 days.

Send your notice by email to support@betterboat.com with "Notice of Dispute" in the subject line, or by mail to Love & Pieces LLC, Attn: Legal, 4535 Alton Road, Miami Beach, FL 33140. Our notice will be sent to the email address or mailing address we have for you. A notice must include your name, mailing address, email address and phone number, any order number, a description of the dispute, and the relief requested, and it must be signed by the person bringing the claim (not only by a lawyer). If either side asks, both sides will take part in a phone or video call during the 60 days.

This informal process is required before any arbitration or small claims case. Any statute of limitations and filing fee deadline is paused while the parties go through it.

21.2 Agreement to arbitrate

If the dispute is not resolved within 60 days after the Notice of Dispute is received, you and Better Boat agree that any dispute, claim or controversy arising from or related to these Terms, the Site, our products, your orders, our marketing (including emails and text messages), or our collection, use or sharing of personal information (each a "Dispute") will be resolved only by final and binding individual arbitration, and not in court. This applies to Disputes that arose before you agreed to these Terms. The Federal Arbitration Act governs this Section 21.

The arbitrator decides all questions about whether a Dispute must be arbitrated, except that a court decides (a) whether the class action waiver in Section 21.5 is valid or enforceable, (b) whether the mass arbitration procedure in Section 21.6 is valid and how it applies, and (c) whether Section 21.1 was followed.

21.3 Exceptions: small claims court and intellectual property

Either party may instead bring an individual claim in small claims court in the county where you live or in Miami-Dade County, Florida, if the claim qualifies and stays in that court on an individual basis. Either party may also go to court to stop infringement or misuse of intellectual property. To the extent applicable law does not allow a claim for public injunctive relief to be arbitrated, that claim will be decided by a court only after all arbitrable claims are finished, and will be stayed until then.

21.4 Arbitration rules, fees and location

The arbitration will be run by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the arbitration is filed, as changed by this Section 21. Those rules are available at www.adr.org. If the AAA is unavailable, the parties will agree on another administrator, or a court will appoint one.

Payment of filing, administration and arbitrator fees will follow the AAA's consumer fee schedule, which limits what a consumer pays. If the arbitrator finds a claim frivolous or brought for an improper purpose, fees will be decided under the AAA's rules.

For claims of $25,000 or less, the arbitration will be decided on written submissions unless a party asks for a hearing or the arbitrator decides one is needed. Any hearing will be held by video or phone, or in person in the county where you live, whichever you choose. The arbitrator may award the same individual relief a court could award, but only to the individual party bringing the claim and only as needed for that party's individual claim. The arbitrator's decision is final, except for review allowed by the Federal Arbitration Act, and judgment may be entered in any court with jurisdiction.

21.5 Class action and jury trial waiver

YOU AND BETTER BOAT EACH AGREE TO BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND BETTER BOAT EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not combine more than one person's claims, except as provided in Section 21.6, and may not preside over any class, collective or representative proceeding.

If a court decides that this class action waiver cannot be enforced for a particular claim or request for relief, then that claim or request (and only that one) will be severed and decided by a court under Section 22, after all other claims are arbitrated, and will be stayed until then. Nothing in this section allows class arbitration.

21.6 Mass arbitration

If 25 or more demands for arbitration raising similar claims are filed against Better Boat, or by Better Boat, by or with the help of the same or coordinated lawyers or organizations within 180 days of each other ("Mass Filing"), the following applies in addition to the AAA's rules, including any mass arbitration supplementary rules:

* Batching: the demands will be administered in batches of up to 50 demands each (with the remainder in a final batch). Each batch is assigned to one arbitrator, and administrative fees are charged per batch, not per demand, as far as the AAA allows.
* Bellwether: first, the lawyers for the claimants and Better Boat will each choose 10 demands (20 in total) to go forward as a first batch. The other demands will not be filed or charged fees until the first batch is decided. After the first batch, the parties will take part in a global mediation in good faith for at least 60 days, with Better Boat paying the mediator's fee.
* Later batches: if the Disputes are not resolved, the remaining demands will be filed and decided in batches as described above, in an order the AAA sets.
* Timing: statutes of limitation and filing deadlines are paused for all demands in a Mass Filing while the demands wait their turn under this section.
* Court enforcement: a court may enforce this section, including by ordering the parties and the AAA to follow it.

21.7 Your right to opt out within 30 days

You can reject this agreement to arbitrate by sending a written opt-out notice within 30 days after the date you first agree to these Terms (for example, by placing an order, creating an account or using the Site after the "Last updated" date above). Email it to support@betterboat.com with "Arbitration Opt-Out" in the subject line, or mail it to Love & Pieces LLC, Attn: Arbitration Opt-Out, 4535 Alton Road, Miami Beach, FL 33140. Include your name, mailing address, the email address you use for orders, and a clear statement that you are opting out of arbitration. Opting out does not change any other part of these Terms, and it does not affect any earlier or later arbitration agreement you have with us. If you opted out of an earlier version, that opt-out still applies.

21.8 Changes to this Section 21

If we make a material change to this Section 21, the change will not apply to any Dispute for which a Notice of Dispute was already sent. You may reject the change by sending a notice as described in Section 21.7 within 30 days after the change is posted. In that case, the most recent version of Section 21 that you accepted continues to apply.

22. GOVERNING LAW AND WHERE CASES ARE HEARD

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs Section 21. For any matter not required to be arbitrated, and for enforcing an arbitration award, you and Better Boat agree to the exclusive jurisdiction and venue of the state courts located in Miami-Dade County, Florida, or the United States District Court for the Southern District of Florida. This section does not take away any protection given to you by the mandatory consumer protection laws of the state where you live.

23. SEVERABILITY

If any part of these Terms is found unlawful, void or unenforceable, that part will still be enforced to the fullest extent the law allows, and the unenforceable portion will be treated as removed from these Terms. That will not affect the validity or enforceability of the remaining parts, except as stated in Section 21.5 for the class action waiver.

24. TERMINATION

Obligations and liabilities incurred before termination survive it. These Terms stay in effect until you or we end them. You may end them at any time by telling us you no longer wish to use the Service, or by no longer using the Site. If we believe you have broken these Terms, we may end them at any time without notice, and you will still owe any amounts due up to the date of termination. Sections 2 and 13 and Sections 16 through 23 survive termination.

25. ENTIRE AGREEMENT

If we do not enforce any right or provision of these Terms, that is not a waiver of it. These Terms and any policies or operating rules we post on the Site are the entire agreement between you and us about the Service, and they replace any earlier agreements, communications and proposals, whether oral or written, including earlier versions of these Terms (subject to Section 21.8). Any ambiguity in these Terms will not be interpreted against the party that drafted them.

26. CHANGES TO THESE TERMS

You can review the current version of these Terms on this page at any time. We may update, change or replace any part of these Terms by posting the changes on the Site, and we will change the "Last updated" date. Please check this page from time to time. Using the Site or placing an order after changes are posted means you accept them, except as stated in Section 21.8 for changes to the arbitration agreement.

27. CONTACT

Questions about these Terms can be sent to:

Love & Pieces LLC, d/b/a Better Boat

4535 Alton Road, Miami Beach, FL 33140, United States

Email: support@betterboat.com (support@thebetterboat.com also reaches us)

Phone: 800-571-6166